Privacy Policy

Last updated: January 17 , 2025

Fucial Group Türkiye Ltd. (“we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform to access handyman services in Turkey. By using Fucial Group Türkiye Ltd., you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you register, use, or interact with our services:

Personal Information: Full name, email address, phone number, identification documents (for KYC verification), and payment details.

Worker Information: Background check results, proof of address, identity verification records, and account status.

Transaction Data: Payment history, chosen disbursement methods, service requests, and booking records.

Usage Data: Log files, device information, IP addresses, browser type, and service preferences.

Communication Data: Emails, notifications, feedback, and customer support interactions.

2. How We Use Your Information

We process your information to:

Verify worker identities and qualifications through background checks and KYC verification with Persona.

Facilitate bookings between clients and service providers.

Process payments, remit earnings in Turkish lira, and provide payment summaries (daily, weekly, or monthly, as per user preference).

Send notifications about bookings, cancellations, payments, or service updates.

Improve platform functionality, security, and user experience.

Comply with applicable tax, financial, and legal regulations in Turkey.

3. Sharing of Information

We may share your information in the following situations:

With Service Providers: Limited data is shared with workers or clients to fulfill service requests.

With Verification Partners: Identity and compliance checks are conducted with Persona and other accredited providers.

For Legal Compliance: Information may be disclosed to authorities where required by law, regulation, or valid government request.

For Payments: With banks, licensed payment processors, and financial institutions to remit earnings or process transactions.

We do not sell or rent your personal data to third parties.

4. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your data. Only authorized staff may access sensitive information. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

Worker and client records are retained as long as the account is active or as required by tax and regulatory obligations.

Payment records are kept for seven (7) years in compliance with Turkish financial laws.

Users may request account deletion; however, certain information may remain stored if required by law.

6. Your Rights

You have the right to:

Access and review the information we hold about you.

Request corrections to inaccurate or incomplete data.

Delete your account and personal information (subject to regulatory retention requirements).

Manage your notification and communication preferences directly from your account.

File a complaint with Turkey’s data protection authority if you believe your rights have been violated.

7. Cookies and Tracking

We use cookies and similar technologies to:

Keep you signed in.

Remember your preferences.

Measure platform performance.

Enhance user experience.

You can disable cookies in your browser settings, though this may affect platform functionality.

8. Children’s Privacy

Fucial Group Türkiye Ltd. is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we learn that a minor has registered, we will delete their account immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified via email and platform notifications before significant changes take effect. Continued use of the platform after changes means you accept the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Fucial Group Türkiye Ltd. Technologies Ltd.

Customer Privacy Department

Email: support@fucial.com